Return & Refund

Return & Refund Policy

1. Return Eligibility

To qualify for a return, please ensure that:
The item is unused, in its original packaging, and in the same condition as when you received it.
Returns are initiated within 30 days of the delivery date.
Certain items, such as opened cleaning products or personal care items, may be non-returnable for hygiene reasons.

2. How to Initiate a Return

Contact Customer Service: Email us at returns@comfortsofhomeshop.com with your order number, item details, and reason for the return.
Receive Return Instructions: Our team will review your request and provide you with return instructions, including the return shipping address.
Prepare the Item for Return: Package the item securely in its original packaging. Include any accessories or free gifts that came with it.

3. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged items). In such cases, we will provide a prepaid shipping label.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or payment provider to reflect the refund in your account.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us at returns@comfortsofhomeshop.com within 3 days of receiving your order. We may request photos or additional information to assess the issue and will provide a replacement or refund as appropriate.

7. Non-Returnable Items

Certain items are not eligible for return, including:
Opened or used cleaning products
Personal care items where hygiene seals are broken
Products marked as "Final Sale" on the product page